−25%
Average handle time
100%
QA coverage
+12
Margin points
Illustrative benchmarks, not guarantees. Actual results depend on your baseline, channels and operations.
In practice
One conversation on chat. One on the phone.
Contact Centres and BPOs assistant
online / replies instantly
💡 Agent assist: customer is asking about refund policy → suggested reply + policy link surfaced.
Sent, thanks
Logged. QA auto-scored this interaction: 96/100. Empathy flag: none.
Contact Centres and BPOs voice assistant
live call
Live transcript
Tier-1 query resolved automatically. Escalating only the 1 of 5 that needs a human.
Coaching insight ready for Agent 214.
What changes
Three things you'd notice.
Real-time assist lifts every agent
QA moves from 3% sampling to full coverage
Higher margin per client programme
Request a walkthrough
See what this would look like in your contact centres and bpos operation.
A short, vendor-neutral walkthrough of the voice and chat journeys above, framed around your channels and volumes.