−55%
"Where is my order" contacts
+15
CSAT points
70%
Self-service at peak
Illustrative benchmarks, not guarantees. Actual results depend on your baseline, channels and operations.
In practice
One conversation on chat. One on the phone.
Retail and E-commerce assistant
online / replies instantly
Where is my order #48213?
It's out for delivery — arriving today between 2–5pm. Want live tracking?
Yes, and I need to return another item
Sure — I've started your return and sent a pickup label. No queue needed.
Retail and E-commerce voice assistant
live call
Live transcript
Your refund of Rp 320,000 has been approved and will reflect in 3–5 days.
Great, thanks!
What changes
Three things you'd notice.
Absorbs seasonal spikes automatically
Proactive shipping updates cut inbound contacts
Returns resolved in-chat, no agent wait
Request a walkthrough
See what this would look like in your retail and e-commerce operation.
A short, vendor-neutral walkthrough of the voice and chat journeys above, framed around your channels and volumes.