+65%
Outage-call containment
−50%
Wait time
−35%
Cost to serve
Illustrative benchmarks, not guarantees. Actual results depend on your baseline, channels and operations.
In practice
One conversation on chat. One on the phone.
Utilities assistant
online / replies instantly
No power in Menteng area
Thanks — an outage is confirmed in your area. Crews are dispatched, estimated restoration 15:30. I'll text you when it's back.
Why is my bill higher this month?
Usage rose 22% vs last month, mostly in the evening peak. Here's the breakdown.
Utilities voice assistant
live call
Live transcript
I want to set up autopay.
Done — your next bill will be auto-debited on the due date.
What changes
Three things you'd notice.
Instant scale during outage events
Consistent, compliant regulated messaging
Billing disputes routed to humans only when needed
Request a walkthrough
See what this would look like in your utilities operation.
A short, vendor-neutral walkthrough of the voice and chat journeys above, framed around your channels and volumes.